FAQ

1. Do you ship internationally?
Not at this time. We only ship within the U.S.

2. Is shipping free?
Yes, all orders include free standard shipping.

3. How long does delivery take?
2–5 business days once shipped.

4. Can I track my order?
Yes, you’ll receive a tracking email after dispatch.

5. What is your return policy?
Returns are accepted within 30 days if the product is unused and in its original packaging.

6. Do you accept exchanges?
We currently do not offer direct exchanges. Please return your item and place a new order.

7. What if my product is damaged?
Contact us within 7 days with photos, and we’ll arrange a replacement or refund.

8. What payments do you accept?
All major credit cards and secure online payments.

9. Can I cancel my order?
Yes, as long as it has not yet shipped.

10. How do I reach customer support?
By email at contact@keylimecraft.shop or phone at (419)-206-3267.